Privacy Policy
Privacy Policy
1. Background
Fuja Pty Ltd (ABN 99 636 619 791) (Fuja) distributes and supplies Fenjiu in Australia and other Oceania countries. This Policy sets out how Fuja handles personal information.
This Policy
When we collect personal information, we’re required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Policy applies to all the personal information that we collect as part of our Australian businesses and operations. This includes the information that we collect from:
- people who shop with us or use our services online
- people we work with, including employees, job applicants, contractors and sub-contractors,
- partners and third-party service provider representatives, and business contacts.
We update this Policy from time to time. You can always find the most up-to-date version on our website at www.fuja.com.au
2. What personal information do we collect?
When you use our website, we collect the information about you that we need to run our business.
We may collect your personal information where you agree and when we reasonably need it to carry out our functions and activities, manage our business, or comply with the law.
We generally only collect personal information when you engage with us. We may do this when you create an online account and use your account, browse or buy things online, call us, or interact with us directly or indirectly online.
For example:
-
- When you create an online account with us, we collect your name, contact details and address.
- When you shop with us online, we may ask to see proof of age (such as your driver’s licence) if you want to purchase Fenjiu. We may collect information about:
- your name
- your email address
- your contact details
- your date of birth
- your orders or purchases
- how you paid for your orders or purchases
- payment card details
- your contact details, for services such as pick up, home delivery or special orders
- your behaviour on our website, including items you view, promotions you activated, and items you have added to your cart
- When you participate in our promotions, we may collect:
- information you provide to us so you can be part of the promotion
- images or video that you have provided to us or posted online as part of the promotion.
- When you apply to work with us, we will collect your name, personal contact details, work history and qualifications, and reference information.
- When you are a professional contact, we may collect information about you if you are a representative of a partner, contractor, subcontractor, or third-party provider.
What if you don’t want to give us your personal information?
We give people the option of not identifying themselves, where it is lawful and practical.
However, in some cases, if you don’t give us your personal information, we may not be able to respond to your request or give you the service you want. For example:
- We’re required by law to check proof of age in some cases, such as when you wish to buy Fenjiu.
- You’ll need to identify yourself to create an account with us.
- You’ll need to identify yourself to make an order for pick up or delivery.
Cookies and web analytics
When you visit our website, we may use methods such as ‘cookies’ and pixel tracking to collect anonymised information and statistics such as your IP address, general location, and which pages you visit, and to help show you relevant content on our sites and other sites. We may share this information with our advertising partners. You can read more in our Cookies Policy.
3. Why do we collect, use and disclose personal information?
We collect, use and disclose your personal information to carry out our functions and activities, manage our business and comply with the law.
Purposes of collection
For example, we collect, use and disclose personal information for the following purposes:
- Personalisation: To identify your preferences, recommend features, products, and services that may interest you, and personalise your experience with us.
- Promoting our products: To send you offers and other messages you may be interested in.
- Safety, security and fraud detection: To keep our customers, visitors and staff safe online, manage security incidents, prevent fraud, and enable investigations.
- Improve our services and customer experience: To analyse performance, and improve our systems and services.
- Manage our staff: Including advertising staff, engaging staff, and managing those relationships.
- Manage our relationships with partners and third-party providers.
- Processing payments.
- Legal requirements: To comply with legal requirements, including licensing and reporting obligations.
- Responsible service: To meet our responsible service of alcohol and gambling commitments.
- Manage individual questions, requests and complaints: For example, a request to access or correct your personal information (see Sections 5 and 6).
We may also use or disclose your personal information for other purposes that are allowed by law.
Direct marketing
Where you have created an account with us, we may use your personal information to send you marketing messages. This may include contacting you in various ways, including by mail, email, SMS or phone.
You can opt out of receiving marketing messages at any time:
- For emails and SMS messages, you can use the unsubscribe option included in the message.
- For phone calls, you can tell the caller that you no longer wish to receive calls or other marketing messages.
Retention
We aim to keep your personal information for as long as we need it to do our work and comply with the law. When we no longer need it, we work to destroy or de-identify it.
Third parties
We partner with other organisations or hire other companies to help us do our work (‘third parties’). These third parties may collect your personal information on our behalf and provide it to us. We may also share your personal information with these third parties. These third parties may include:
- information technology and data storage providers
- partners or related organisations
- research and statistical analysis providers.
We may also collect personal information from partners and combine different sets of data to add to the personal information we hold.
An example of this is a history of a member’s transactions from use of the same payment card for purchases at one or more of our businesses.
When we work with third parties, we require them to handle your personal information safely and in a way that meets Australian privacy laws.
4. Transfer of personal information outside Australia
We sometimes disclose or store personal information outside of Australia. When we do this, we take steps to keep it safe.
In some cases, we may disclose personal information outside Australia – for example, to a third-party technology service provider or partner. When we do this, we require them to handle your personal information safely, and in a way that meets Australian privacy laws.
5. Personal rights
What are your rights?
You have the right to access the personal information that we hold about you, and ask us to update or correct it if it is not accurate.
There are some exceptions to these rights. For example, we can’t give you access to personal information about other people, or if it contains commercially sensitive information.
We’ll agree to your request if it’s reasonable and lawful for us to do so. If we don’t agree, or we only partially agree, we’ll:
- write to you to explain our decision (except if it’s unreasonable to do so), and
- give you information on your options, including how to make a complaint.
Is there a fee?
If it will take a long time for us to satisfy your request, we may charge a fee, depending on the complexity and size of your request, to cover the time we spend finding and putting together the personal information you want. If there is a fee, we will let you know how much it will likely be, so you can choose if you want to go ahead.
How long will it take?
We’ll respond to your request within 30 days. We will let you know if we think it will take us more than 30 days to meet your request.
Before we manage your request, we will need to confirm your identity to protect your information.
6. Complaints
If you’re concerned about how we have handled your personal information, please let us know and we’ll try to fix it.
If you’re not satisfied with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner.
How can you make a privacy complaint?
If you’re concerned about your privacy or how we’ve handled your personal information, you can let us know by email and we’ll try to fix it.
How do we manage privacy complaints?
We will:
- keep a record of your complaint,
- write to you within 30 days to acknowledge your complaint,
- investigate your complaint (including, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals), and
- write to you with our final response, including our view on whether we have not complied with this policy or relevant privacy laws, and what we will do to fix the issue.
In most cases, we’ll give you a final response within 30 calendar days of receiving your complaint. If we can’t respond in that time, we’ll get in touch to tell you why and work out a new timeframe with you.
What else can you do?
If you’re not satisfied with how we have managed your complaint, you can contact the Office of the Australian Information Commissioner:
Phone:
1300 363 992
1300 363 992
Email
enquiries@oaic.gov.au
enquiries@oaic.gov.au
Website:
www.oaic.gov.au
www.oaic.gov.au
Complaints form:
https://www.oaic.gov.au/privacy/privacy-complaints
https://www.oaic.gov.au/privacy/privacy-complaints
7. Contact us
Please contact us if you have any questions or concerns about how we handle your personal information.
Email:
fenjiu@fuja.com.au
fenjiu@fuja.com.au
Telephone:
03 9558 6305
03 9558 6305
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